FREE SHIPPING ON ORDERS OVER $500 NEW 2026 E-BIKE MODELS IN STOCK GENUINE OEM SPARE PARTS & BATTERIES 2-YEAR COMPREHENSIVE WARRANTY ON ALL E-BIKES EXPERT TECHNICAL SUPPORT & CONSULTATION SECURE CHECKOUT GUARANTEED FREE SHIPPING ON ORDERS OVER $500 NEW 2026 E-BIKE MODELS IN STOCK GENUINE OEM SPARE PARTS & BATTERIES 2-YEAR COMPREHENSIVE WARRANTY ON ALL E-BIKES EXPERT TECHNICAL SUPPORT & CONSULTATION SECURE CHECKOUT GUARANTEED
Surron Bikes & Parts
SURRON BIKES & PARTS
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Your Trust Matters

Privacy & Data Security Policy

How Surron collects, uses, encrypts, and protects your personal and payment data.

Effective Date: January 1, 2026 | Last Updated: September 2026

1. Information We Collect

When you visit the Surron platform, browse products, save to wishlist, create an account, or complete a guest checkout, we collect several categories of information:

  • Identity & Contact Information: Name, billing and delivery address, email address, phone number, and optional company details.
  • Transactional Data: Items purchased, order dates, subtotal values, and payment status (note: we never store complete raw credit card numbers or CVV codes).
  • Vehicle Registration Information: Frame serial number, model designation, and warranty registration dates.
  • Technical & Browsing Data: IP address, device browser type, operating system, and anonymous clickstream analytics.

2. How We Use Your Information

Your personal data is utilized strictly for legitimate business purposes:

  • Fulfilling and tracking your e-bike and spare parts orders.
  • Communicating critical safety updates, firmware enhancements, or service bulletins.
  • Managing our 2-Year Factory Limited Warranty records and crash replacement claims.
  • Preventing fraudulent e-commerce transactions and protecting payment security.
  • Sending our monthly engineering and tech newsletter (only if you deliberately opt in, with one-click unsubscribe always available).

3. Payment Security & PCI-DSS Compliance

Surron maintains strict security protocols. All checkout workflows operate under 256-bit SSL/TLS encryption. Credit card transactions are tokenized and processed via certified PCI-DSS Level 1 compliant financial gateways (such as Stripe). We do not store raw card numbers on our local databases.

4. Third-Party Sharing Restrictions

We do not sell, rent, or trade your personal information to third-party data brokers or marketing lists. We share data strictly with essential logistical partners required to complete your delivery:

  • Freight Carriers: FedEx, UPS, and LTL ground freight carriers receive recipient name, address, and phone number for delivery coordination and adult signature verification.
  • Cloud Infrastructure: Secure AWS cloud hosting facilities with encrypted data stores.

5. Cookies & Session Storage

We use functional session cookies to support essential cart and guest wishlist functionality (such as remembering items you saved while shopping without requiring you to log in). Analytics cookies help us monitor site performance and page load speeds to improve your user experience.

6. Your Rights (CCPA / CPRA & GDPR)

Regardless of your geographical location, Surron honors your individual privacy rights. You have the right to:

  • Request a copy of the personal information we maintain regarding your account.
  • Request immediate correction of any inaccurate contact or shipping records.
  • Request permanent deletion of your account and customer history ("Right to be Forgotten").

To exercise any of these rights, please email our Data Protection Officer at privacy@surronbikesandparts.shop. Requests are fulfilled within 30 calendar days.